Indian Journal of Research and Development Systems in Technologization (IJRDST)

ISSN: 2584-2579 (Online)

INTERNET OF THINGS (IoT) IN HOSPITALITY

Author(s)

Sivakumar, R.D.* and Brindha, S.**

* Assistant Professor, Department of Computer Science, Bell Institute, Sivakasi West.

** Former Assistant Professor of Business Administration, Sivakasi

Abstract

The Internet of Things, (IoT) has resulted into fundamental transformations in many areas, and the recreation sector is one of them. This meet explains the communication of IoT in the hospitality sector. In the context of hospitality industry, the hotel sector, resort sector, food-based businesses, and other service-related enterprises fall into this category. Through the application of IoT services these places could considerably upgrade the overall experience of visitors and boost their operational effectiveness. Among the many areas where IoT has contributed are guest services, which stand out the most. In the IoT devices category, smart room controls offer guests the opportunity to personalize the room environment, which includes the temperature, brightness, and entertainment facilities, by using mobile apps or voice assistants. Also, moreover, connected devices provide personalized services directly, for instance, intelligent mirrors that can display beneficial information or Internet of Things enabled concierge services that allow customers to communicate with staff any time they want. IoT acts as a vital enabler for operations efficiency. For instance, hotels can employ IoT enabled monitoring and control systems that can adapt to the level of occupancy like smart thermostats and lighting systems that adjust as occupancy levels change. As such, resource monitoring and inventory management solutions enabled by IoT can be highly useful in this context as they help to streamline supply chain processes by lowering costs and improving inventory control. In the field of security and safety, smart devices based solutions introduce high precision object tracking and monitoring. The Network systems including the cameras, sensors and access control, make it possible to monitor places in real-time and hence guarantee the safety of the guests and prevent access of unauthorized people. Along with this, IoT-powering maintenance and facility management systems make it possible to carry out predictive maintenance that can result in avoiding downtime and bring comfort to guests’ stays. Nevertheless, under the umbrella of the IoT application in hospitality there are also several difficulties. Security and privacy concerns are problems with the tremendous volume of data being collected and transmitted. An establishment must have a comprehensive security policy which should guard against unauthorized access and the sharing of guest data. Lastly, the Internet of Things allows the hospitality organizations to work in a new way and to relate to their customers. By IoT implementation, organizations can conduct both personalized experience as well as operational efficiency with the aim of better service. It is worth noting, though, that there is a need to address both the security and privacy issues of IoT for guests to be able to experience a seamless and secure stay.

Keywords :  Internet of Things (IoT), Hotels, Restaurants, Guest services, Smart room controls, Personalized services, Operational efficiency, Energy consumption, Inventory management, Supply chain, Access control systems and Data security.

Volume : 1

Issue : 2

Pages : 21 - 28

Date of Publication : April 2024

DOI

Published By

IJRDST

Published In

Indian Journal of Research and Development Systems in Technologization

(IJRDST)